TERMS OF SALES

By signing the contract of the Ferme du Duzou (12320 SAINT CYPRIEN SUR DOURDOU), I certify that I have read the general conditions of use below. In accordance with article L-221-28 of the French Consumer Code, accommodation services are excluded from the legal right of withdrawal.

Particularity of bookings made on the internet: the online payment is equivalent to signing the contract.
 

1. GENERAL PROVISIONS :
The hirer may not under any circumstances claim any right to remain in the premises at the end of the rental period initially stipulated in the contract, unless the manager agrees. The reservation is effective when the tenant has returned a copy of the contract with the deposit (30% of the stay) before the deadline indicated on page 1. Unless otherwise stated on the contract, the balance of the rental is due 30 days before the start of the stay. Cheques should be made payable to SARL DE LA SALLE. The accommodation chosen and allocated at the time of booking is not guaranteed, it may be modified on the basis of a similar service depending on the planning requirements.

Apart from this case, no modification will be accepted in the drafting of the contract without the agreement of both parties. The hirer must inform us prior to arrival of any changes to the contract (date of stay, number of occupants, etc.)

Internal regulations: The client undertakes to comply with the provisions of the internal regulations which must be returned signed at the same time as the rental contract. In particular, there must be complete silence between 11pm and 8am. The client undertakes to comply with these rules and to ensure that they are respected by the whole family.


2. SECURITY DEPOSIT (OR GUARANTEE) :
The amount of the security deposit is fixed at 300 € (except for groups: amount indicated on the contract). It must be paid on arrival to cover any loss or damage that may be caused to objects, furniture or other items.

It will be returned to the tenant within a week after departure (photographic proof of destruction), after deduction of the costs of restoration and cleaning, as well as expenses incurred by damage caused by the tenant to the accommodation, to the reception building, or any other elements integrated into the village.

If the deposit is insufficient, the tenant undertakes to complete this sum on proof. This deposit does not constitute a contribution to the payment of the rent.

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3. USE OF THE PREMISES :
3. a. General provisions :

- Arrival and departure times are indicated on the rental agreement.

- The owner will provide the accommodation in accordance with the description given and will maintain it in a serviceable condition.

- The Tenant shall enjoy the premises in a peaceful manner and shall make good use of it, in accordance with the purpose of the premises. On departure, the Tenant undertakes to leave the property as clean as he/she found it on arrival if he/she has not booked the cleaning option.

- It is strictly forbidden to smoke inside the chalets (no smell of tobacco will be tolerated).

- Under no circumstances may the rental be used by third parties, except with the prior agreement of the manager. Sub-letting is forbidden, even free of charge, on pain of termination of the contract.

- The rented premises are for temporary or holiday use, excluding any commercial or craft activity of any kind. Only teleworking is accepted.

- The maximum number of persons present in the accommodation is indicated in the contract.

- Vehicles must be parked in the car parks provided for this purpose.

- The installation of tents is not tolerated.

- The tenant is obliged to keep the sanitary and electrical installations and equipment in a perfect state of cleanliness and operation. Any repairs made necessary by negligence or misuse will be charged to the hirer.

- As a general rule, the hirer shall leave the premises at the time stipulated in the contract or at the time convenient to the manager, after an inspection of the premises. All the equipment listed in the inventory must be returned to the place it occupied on entering the premises.

- Throughout the establishment, children are under the sole responsibility of their parents or representatives, who must ensure their supervision.

- Rubbish bins must be deposited in the selective sorting containers provided for this purpose at the exit of the village; glass bins near the car parks

3. b. Visits:
The people you can welcome during the day in the village are under your responsibility and must comply with the internal rules; they cannot stay in the village or in the surroundings (no parasitic camping-car).

3. c. Swimming pool :
The swimming pool is a private pool, reserved for the persons mentioned on the rental contract. The manager may limit or prohibit access to the swimming pool without prior notice, for reasons of operation or lack of hygiene.
The pool is not supervised: children are under the responsibility and supervision of their parents or legal guardians.
In accordance with article A 322-6 of the Code du Sport, the hirer must respect the following:

- Access is conditional upon rinsing the body under the shower provided for this purpose.

- No sandals or shoes may be brought onto the beach.

- Smoking or chewing gum is prohibited.
- No food, tobacco, rubbish or spit.
- No animals are allowed.
- No running on the beach and no diving.
- Access to the bathing areas is forbidden to people with suspicious skin lesions who do not have a certificate of non-contagion.

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4. INVENTORY OF FIXTURES AND FITTINGS :
The tenant has 24 hours to check the inventory of fixtures and to inform the owner of any anomalies noted. After this period, the rented goods will be considered as being free of damage at the tenant's arrival. The rental equipment is subject to a costed inventory.
The owner will carry out a quick check of the chalet on the departure of the tenant but will carry out a more thorough inventory after the departure of the tenant and will tear up the deposit (photographic proof of destruction) within a week of departure provided there is no damage or missing items.
In the case of duly noted damage, it will be deducted from the security deposit, the amount of which will be determined by amicable agreement between the owner and the tenant (see article 2). In the event of a dispute, an estimate may be made by a professional or an authorised body, requested by the Tenant before his departure or, failing that, by the manager. In this case, the security deposit will be returned to the Tenant by mail within two months, less the amount of work estimated by the estimate.



5. PETS :
One small pet (-10 kg) is allowed per chalet, subject to cleanliness and cleanliness and subject to payment. The vaccination booklet must be up to date. Attack or defence dogs (cat. 1&2) are not allowed. In the Village Park, dogs must be kept on a lead. Dogs must be kept away from the communal areas of the accommodation for their own needs and, for the sake of cleanliness, their faeces must be picked up immediately by their owners. The animal must have its own bed and must not climb on the beds and sofas. The owner of the animal must come with a protection for the sofa. Finally, the tenant undertakes to leave the chalet free of traces of the animal (hair, traces on the windows, etc.), even if the cleaning option has been taken out. For any blanket, duvet or cover requiring cleaning (hair, dirt), a sum of 30 €/blanket, duvet or cover will be retained from the deposit.

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6. CANCELLATION CONDITIONS :
At the time of booking, it is strongly recommended that you take out cancellation insurance with your insurer. Otherwise, we suggest that you contact the GRITCHEN insurance group for its Affinity product, which also includes Covid 19 but also all accidents of life which could occur up to the day before your arrival on our estate (4% of the total amount of your stay)

            https://www.souscription.safebooking.com/la-ferme-du-duzou/

All cancellations must be notified by registered post or by e-mail.
In the event of cancellation by the tenant before arrival, the stay remains due in its entirety: the deposit remains the property of the owner and the tenant undertakes to pay the balance due on the date of arrival.
If the tenant does not show up on the day mentioned in the contract and after a 24-hour period:
- the stay remains due in its entirety, and the tenant undertakes to pay it within eight days.
- The manager can dispose of the rental.
 

7. INTERRUPTION OF THE STAY :
In case of early interruption of the stay by the tenant and if the responsibility of the owner is not questioned, there will be no refund.



8. INSURANCE :
As the tenant is obliged to insure the accommodation rented to him, he is generally covered by his own home insurance (which in most cases includes a "holiday extension"). If not, he must ask his insurance company to extend the guarantee or take out a special contract with a "holiday" clause.

 

9. GROUPS :

In case of rental of several cottages, only one invoice will be issued. The contract is signed on the basis of the estimate, with an estimated number of cottages and guests. The person signing the contract will be the person responsible for the whole group. He or she must guarantee that all guests will respect the internal regulations that he or she has signed.

Payment is made in several instalments: a first deposit of 30% at the time of booking, a second of 30% one month before the beginning of the stay and the balance at the time of the stay. This balance will take into account the number of people in case of overbooking. Thus the price may be revised upwards. On the other hand, it will not be possible to cancel an accommodation at the last moment. The minimum charge will be the one agreed upon in the contract.

In the event of people not being able to come at the last minute and if you have requested the catering service, it is possible that the caterer with whom we work for the supply of evening meals will ask you to pay for the meals on the basis that had been agreed.



10. RENTAL OF COMMON ROOMS FOR GROUPS :

If the room is hired for an evening, the premises must be returned in a clean and tidy condition: in the room itself, on the terrace, and around the swimming pool. The amount of the deposit is indicated on the contract.

The volume of the sound must be adapted to the time of day in order to respect the peace and quiet of the holidaymakers and local residents. In any case, it will be lowered at 11pm with the room closed. There must be no more noise at 2 a.m.

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11. LIABILITY :

The owner cannot be held responsible in case of :
- Theft, loss or damage of any kind, during or following a stay.
- Breakdown or disruption of technical equipment.
- The Ferme du Duzou cannot be held responsible for fortuitous events, force majeure (climatic disasters) or external nuisances that may disrupt, interrupt or prevent the stay.
- The owner declines all responsibility and is not liable for any damage caused or suffered by vehicles parked or travelling within the premises.


12. IMAGE RIGHTS :

Within the framework of the establishment's communication and activities, videos or photographs may be taken and used on the establishment's communication brochures, on the website and on social networks. Acceptance of the rental conditions implies acceptance of the rights to use these photographs without being able to claim image rights, whether for adults, children or adolescents. In the event of refusal of this clause, a written attestation must be submitted to the head of the establishment at the beginning of the stay. In this case, this clause will be considered as accepted and cannot be questioned later for any reason whatsoever.



13. DISPUTES OR COMPLAINTS :

In case of disagreement, only the court of Rodez is competent in this field. In the first instance, mediation will be requested from the Society to which La Ferme du Duzou adheres:

" MEDIATION DE LA CONSOMMATION

In the event of a dispute between the Customer and the company, they shall endeavour to resolve it amicably (the Customer shall address a written complaint to the Manufacturer's or the Seller's Customer Relations Department).
In the absence of an amicable agreement or in the absence of a response from the Professional within a reasonable period of one (1) month, the consumer Customer within the meaning of Article L.133-4 of the French Consumer Code may, if a disagreement persists, refer the matter free of charge to the competent mediator registered on the list of mediators drawn up by the Commission d'évaluation et de contrôle de la médiation de la consommation (Commission for the Evaluation and Monitoring of Consumer Mediation) pursuant to Article L.615-1 of the French Consumer Code, namely :
La Société Médiation Professionnelle - www.mediateur-consommation-smp.fr - 24 rue Albert de Mun - 33000 Bordeaux "



14. EXTENSION COVID 19 - Reservations 2022 and 2023: In view of the current health context, for all reservations, the deposit for your stay will be reimbursed or transformed into a credit note valid for 18 months in the following cases: administrative closure of our establishment, confinement, travel ban preventing access to our establishment. This refund will be made within a maximum of 30 days of receipt of your written request.

If a credit note has not been used after 18 months, the amount of this credit note will be lost and will remain with La Ferme du Duzou.

In the event of a positive test or contact case, the general terms and conditions of sale of La Ferme du Duzou (see paragraph 6 Cancellation above) would apply and for this reason, we strongly advise you to take out Gritchen Insurance which would cover you according to the terms and conditions in force via this address to be copied into your browser:

https://www.souscription.safebooking.com/la-ferme-du-duzou/